Customer Service Support Specialist Community, Social Services & Nonprofit - Eddyville, IA at Geebo

Customer Service Support Specialist

3.
7 Eddyville, IA Eddyville, IA Estimated:
$38K - $48.
1K a year Estimated:
$38K - $48.
1K a year 4 days ago 4 days ago 4 days ago Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world.
This position is in Cargill's food ingredients and bio-industrial business, where we anticipate trends around taste, nutrition and safety to innovate and provide solutions to manufacturers, retailers and foodservice companies.
Job Purpose and Impact The Customer Service Support Specialist will process routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing and fulfillment.
In this role, you will assist in achieving streamlined and optimized internal processes, that promote a seamless customer experience.
Key Accountabilities Follow standard procedures and provide insights regarding order status, invoices, contract balances and other information needed to complete an order to customer facing customer service representatives.
Process customer orders and work cross functionally to confirm credit, contract, pricing, stock allocation and transportation availability alignment.
Resolve clerical or administrative process issues that follow already defined procedures related to order confirmation, processing and fulfillment.
Support the generation of order related documents.
Update internal stakeholders on order status and any issues.
Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions using basic analytical capabilities.
Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
Other duties as assigned.
Qualifications Minimum Qualifications High school diploma, secondary education level or equivalent.
Minimum of four years of related work experience.
Ability to work a 40-hour work week between 6:
30am-5pm Central time Monday to Friday.
Preferred Qualifications Experience with Microsoft Office products.
Experience with SAP.
Experience working in a fast-paced environment with competing priorities.
Experience working remotely with little supervision.
Position Information Relocation assistance will not be provided for this position.
It is a remote job in Cedar Rapids, IA / Blair, NE / Eddyville, IA / Dayton, OH / Wahpeton, ND.
Equal Opportunity Employer, including Disability/Vet.
Estimated Salary: $20 to $28 per hour based on qualifications.

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